From Idea to First Live Call in Under 3 Weeks: How Sky Scaled Proactive Voice AI Across Hundreds of Thousands of Calls

Jun 2, 2026 — 12:00 pm - 12:20 PM
Future Stage

Speakers:
Philipp Baumanns, Jeton Gashi, Michael Resch

Description

Inbound voice automation is everywhere. Proactive Voice AI at enterprise scale is not, yet that's where the real growth lies. Sky, Europe's leading entertainment and telecom company, went from concept to first live call in under three weeks and now runs proactive AI-driven conversations across customer care and sales unlocking touchpoints that simply weren't possible to tackle before. Michael Resch (Director Service Excellence) and Jeton Gashi (Head of Commercial Program & Sales Support) share the rollout playbook, the business impact, and a live demo plus how to guide employees and other stakeholders to AI adoption at scale.

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