Mirza Besirovic

Name: Accelerate Tomorrow AI Summit
Start: 2026-06-02T08:30:00+02:00
End: 2026-06-03T18:00:00+02:00
Location: Estrel Berlin

Zendesk

Director of Product, AI Agents

Description

Mirza Beširović leads AI Agents product at Zendesk, where he helps build one of the company’s flagship AI automation platforms for enterprise customer service. He has scaled AI products through high-growth phases, turning agentic AI into a major commercial and product growth engine. As a product leader, speaker, and mentor, he focuses on how AI agents are reshaping customer experience and product management.